Digital Products
Refund & Cancellation Policy
Last Updated: August 23, 2026
By purchasing, downloading, accessing, or using any Vistancio digital product, you acknowledge that you have read, understood, and agreed to these Terms.
1. OVERVIEW
This Refund & Cancellation Policy applies to digital products, downloadable resources, templates, checklists, guides, courses, workbooks, frameworks, software-related resources, memberships, and other digital products sold by Vistancio Marketing ("Vistancio," "we," "us," or "our").
Because different Digital Products may have different refund terms, the refund terms displayed on the applicable product's sales page, order page, checkout page, or purchase confirmation will determine the refund period applicable to that purchase.
A product may be offered under one of the following refund models:
No Refund — the purchase is final and non-refundable, except where required by applicable law.
14-Day Refund — eligible customers may request a refund within 14 calendar days of purchase.
30-Day Refund — eligible customers may request a refund within 30 calendar days of purchase.
By completing a purchase, you acknowledge and agree to the refund terms applicable to the specific product you purchased.
These Terms apply regardless of whether a product is purchased as a standalone product, as part of a bundle, as a bonus, as a promotional offer, or through another Vistancio program or service.
2. DIGITAL PRODUCTS AND REFUND TERMS
Digital products are different from physical goods because they may be delivered immediately and can generally be accessed, downloaded, copied, or used shortly after purchase.
For this reason, Vistancio may offer different refund policies for different products.
The applicable refund policy will be communicated before or at the time of purchase.
No-Refund Products
Some Vistancio Digital Products may be sold on a no-refund basis.
When a product is designated as "No Refund," "All Sales Final," or similar language on the applicable sales page or checkout page, you agree that the purchase is generally non-refundable after payment.
Refunds may nevertheless be issued where required by applicable law or where Vistancio determines, in its discretion, that an exception is appropriate.
14-Day Refund Products
Some Digital Products may include a 14-day refund period.
If your purchase qualifies for a 14-day refund, you may request a refund within 14 calendar days from the date of purchase, subject to the conditions in this Policy and the specific terms displayed for the product.
30-Day Refund Products
Some Digital Products may include a 30-day refund period.
If your purchase qualifies for a 30-day refund, you may request a refund within 30 calendar days from the date of purchase, subject to the conditions in this Policy and the specific terms displayed for the product.
3. HOW TO DETERMINE YOUR REFUND PERIOD
The refund period applicable to your purchase will generally be stated on the:
Product sales page;
Product description;
Checkout page;
Order form;
Purchase confirmation;
Receipt; or
Other purchase documentation provided to you.
The refund terms presented to you at the time of purchase will govern your purchase.
For example:
If a product's checkout page states "30-Day Money-Back Guarantee," that product is subject to the 30-day refund terms.
If the checkout page states:
"No Refunds — All Sales Final"
the purchase is generally non-refundable, subject to applicable law.
If there is a conflict between a general statement on our website and the specific refund terms presented at checkout, the specific refund terms presented for the product at the time of purchase will control, to the extent permitted by law.
4. REFUND ELIGIBILITY
Where a product includes a 14-day or 30-day refund policy, the customer must submit the refund request before the applicable refund period expires.
For purposes of calculating the refund period, the purchase date is generally the date on which payment is successfully completed.
For example:
A product purchased on January 1 with a 14-day refund period must generally have a refund request submitted by January 15.
A product purchased on January 1 with a 30-day refund period must generally have a refund request submitted by January 31.
If the applicable deadline falls on a day when our support team is unavailable, the request should still be submitted through the designated support channel before the deadline.
5. REFUND REQUEST PROCESS
To request a refund, contact Vistancio using the support contact information provided on our website, purchase confirmation, or applicable product page.
Your request should include:
Your full name;
Email address used for the purchase;
Product purchased;
Purchase date;
Order or transaction number, if available; and
A brief description of your refund request.
Providing complete information helps us locate your transaction and process your request efficiently.
We may request additional information where reasonably necessary to verify the purchase.
6. REFUND REQUEST DEADLINES
Refund requests submitted after the applicable refund period has expired will generally not qualify for a refund.
For example, a customer who purchases a product with a 14-day refund policy cannot ordinarily request a refund on day 20.
Similarly, a customer who purchases a product with a 30-day refund policy cannot ordinarily request a refund after the 30-day period has expired.
This limitation does not apply where applicable consumer protection law provides otherwise.
7. REFUNDS FOR PRODUCTS WITH A NO-REFUND POLICY
If a Digital Product is explicitly identified as non-refundable, all sales are generally final.
This means that once payment has been successfully processed, Vistancio is not obligated to provide a refund simply because:
You changed your mind;
You no longer want the product;
You purchased the product by mistake;
You did not use the product;
You did not download the product;
You downloaded the product but did not use it;
You no longer have time to use the product;
You purchased the product and later found another product you prefer; or
You expected the product to provide a different result.
However, nothing in this Policy is intended to exclude or restrict any consumer rights that cannot legally be excluded.
8. DIGITAL ACCESS AND DELIVERY ISSUES
If you purchased a Digital Product and experience a legitimate technical problem preventing you from accessing or downloading the product, please contact us.
Examples may include:
A broken download link;
Missing files;
An inaccessible customer account;
A technical error preventing access;
A corrupted file; or
Another legitimate delivery issue.
Before requesting a refund solely because of an access problem, please contact us so that we have an opportunity to resolve the issue.
Where reasonably possible, Vistancio may provide:
A replacement download;
A new access link;
Account assistance;
A corrected file;
Technical assistance; or
Another reasonable solution.
A technical access issue does not automatically mean that a refund is required if the issue can reasonably be corrected.
9. DUPLICATE PURCHASES
If you accidentally purchase the same Digital Product more than once, please contact us as soon as possible.
Where we can verify that the transactions were duplicate purchases of the same product by the same customer, we may refund the duplicate transaction.
This is subject to verification and applicable payment-processing limitations.
10. MULTIPLE PRODUCTS OR BUNDLES
If you purchase a bundle containing multiple Digital Products, the refund terms displayed for the bundle will generally apply to the bundle purchase.
Unless specifically stated otherwise, customers may not ordinarily receive a partial refund for individual components of a bundle simply because they do not want or use one or more components.
If a bundle has its own specific refund terms, those terms will control.
11. DISCOUNTS, PROMOTIONS, AND SPECIAL OFFERS
Discounted products, promotional products, limited-time offers, introductory offers, launch offers, and other special pricing may have refund terms that differ from our standard policies.
The applicable refund terms will be displayed with the offer or at checkout.
A discount does not automatically create a right to a refund.
12. MEMBERSHIPS, SUBSCRIPTIONS, AND RECURRING PAYMENTS
If Vistancio offers memberships, subscriptions, communities, software access, or other recurring services, the applicable cancellation and refund terms may be provided separately on the relevant sales page, checkout page, or membership agreement.
Unless otherwise stated:
Cancelling a subscription generally prevents future recurring charges;
Cancellation does not automatically create a refund for amounts already paid;
Any applicable refund period will be determined by the specific offer;
Amounts already charged may be non-refundable after the applicable refund period expires.
13. REFUNDS AND DIGITAL PRODUCT ACCESS
When a refund is approved, Vistancio may revoke or terminate access to the refunded Digital Product.
This may include:
Download links;
Customer accounts;
Product portals;
Courses;
Templates;
Communities;
Bonus materials;
Updates; and
Other associated digital resources.
You agree that once a refund is issued, you will stop using the refunded product and will delete or destroy downloaded copies where reasonably applicable.
14. REFUND PROCESSING
Once a refund is approved, we will generally initiate the refund through the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment processor, bank, credit-card company, or financial institution.
Vistancio does not control the processing time of third-party financial institutions.
15. PAYMENT PROCESSOR FEES
Where permitted by applicable law, refunds generally relate to the purchase amount paid for the applicable Digital Product.
Any fees imposed by a third-party payment provider, currency-conversion provider, bank, or financial institution may not be recoverable by Vistancio.
We will not use this provision to avoid refund obligations imposed by applicable law.
16. CURRENCY AND INTERNATIONAL PURCHASES
Vistancio may sell Digital Products to customers in different countries and currencies.
If a refund is approved, the refund will generally be processed through the original payment method and may be affected by exchange rates or financial-institution processing.
Because exchange rates may change between the original transaction and the refund, the amount received in your local currency may differ from the amount originally charged in your local currency.
17. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS
If you believe that a transaction was made without your authorization, please contact us immediately.
We may investigate suspected fraudulent or unauthorized transactions.
If you recognize the transaction but simply disagree with the purchase or refund outcome, please contact us before initiating a payment dispute or chargeback.
18. CHARGEBACKS AND PAYMENT DISPUTES
If you have a legitimate concern about a purchase, we encourage you to contact Vistancio first so that we can attempt to resolve the issue.
Submitting a chargeback or payment dispute does not automatically establish that you are entitled to a refund.
Where appropriate and permitted by law, we may provide the payment processor with relevant transaction information concerning the purchase, delivery, access, communications, refund terms, and other records necessary to respond to a payment dispute.
If a customer receives a refund through a payment dispute or chargeback and subsequently receives an additional refund from Vistancio for the same transaction, Vistancio may take reasonable steps to correct the duplicate refund.
19. EXCEPTIONS
Although we generally apply the refund terms consistently, Vistancio may, at its discretion, provide an exception in unusual circumstances.
Examples may include:
Significant technical problems;
Duplicate transactions;
Administrative errors;
Exceptional customer circumstances; or
Other circumstances where we believe an exception is appropriate.
An exception does not create a continuing obligation to provide refunds in similar circumstances.
20. CONSUMER PROTECTION RIGHTS
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any rights or remedies that you may have under applicable consumer protection, contract, privacy, or other laws.
Certain jurisdictions may provide consumers with mandatory rights that cannot legally be waived or restricted by contract.
Where applicable law provides a greater right to a refund, cancellation, replacement, or other remedy, that law will apply.
21. NO GUARANTEE OF BUSINESS RESULTS
A refund policy does not constitute a guarantee that a Digital Product will produce any particular financial, marketing, business, sales, or other result.
Digital Products may provide information, frameworks, checklists, strategies, educational materials, or recommendations.
Your results will depend on numerous factors outside Vistancio's control, including your implementation, market, industry, offer, customers, resources, competition, timing, and other circumstances.
Unless expressly stated otherwise, purchasing a Digital Product does not guarantee:
Increased revenue;
Increased sales;
More customers;
More leads;
A successful product launch;
Business growth;
Advertising results;
Marketing performance; or
Any particular financial outcome.
22. POLICY CHANGES
Vistancio may update this Refund & Cancellation Policy from time to time.
Changes may be made to reflect changes in our products, business practices, payment systems, legal requirements, or other circumstances.
The version of this Policy applicable to your purchase will generally be the version presented or incorporated into the applicable offer at the time of purchase, subject to applicable law.
The "Last Updated" date at the top of this page will indicate when the Policy was most recently revised.
23. CONTACT US
If you have questions about this Refund & Cancellation Policy or wish to submit a refund request, please contact:
Vistancio Inc.
Website: vistancio.com
Email: support@vistancio.com
Business Address: 44 Wellington Place, Fort Saskatchewan, T8L0G2, Alberta
Telephone:+15879389967
When contacting us about a purchase, please provide your name, purchase email address, product name, purchase date, and order number where available.
24. ACKNOWLEDGEMENT
By purchasing a Vistancio Digital Product, you acknowledge that you have had an opportunity to review the applicable refund terms before completing your purchase.
You understand that different Vistancio Digital Products may have different refund periods, including No Refund, 14-Day Refund, or 30-Day Refund terms.
The refund terms specifically presented for the product at the time of purchase will determine the applicable refund policy, subject to applicable law.
Thank you for choosing Vistancio.
© 2026 Vistancio Inc. All Rights Reserved.